LIMITLESS CUSTOMER CARE AT THE SERVICE OF CUSTOMERS’ PRODUCTION EFFICIENCY
RODOLFO COMERIO takes care of the correct identification of all the spare parts, including auxiliary parts and, when necessary, of their immediate dispatch.
The Customer Care department of RODOLFO COMERIO takes advantage of the most cutting-edge remote assistance solutions and sets up procedures able to ensure both the speed in choosing the necessary resources and the immediate availability of skilled staff to schedule and coordinate the intervention at customer site, providing also possible spare parts.
The enhanced Limitless Customer Care service defines Rodolfo Comerio’s strategy, enriching the fine quality of the equipment supplied with an after-sale support that increases the customer loyalty towards our brand, synonym for innovation.
Mobile: 334 612 17 94
Mail: customercare@comerio.it
+39 331 670 90 50
TRAINING, KNOW-HOW & SPARE PARTS
Rodolfo Comerio renovated his after-sale department, ensuring a better efficiency and effectiveness in the following areas of intervention:
- FIRSTLY, ENSURING THAT COMMISSIONING AND START-UP SERVICES OF EQUIPMENT ARE CONSISTENT WITH CONTRACTUAL DEADLINES, AS WELL AS WITH THE BASIC TRAINING
- INTERVENE FOR AN IMMEDIATE RESOLUTION OF ANY ISSUE APPEARED BOTH THROUGH REMOTE ASSISTANCE AND THROUGH THE INTERVENTION OF SKILLED TECHNICIANS
- PROVIDE ADVICE ON THE PROCESS OPTIMIZATION WITH EXISTING EQUIPMENT OR PROPOSING IMPROVEMENTS TO ACHIEVE NEW PERFORMANCE (SUBSTANTIAL REVAMPING OPERATIONS AND MODIFICATIONS)
- ENSURE POSSIBLE ADDITIONAL EDUCATION WITH A SPECIFIC TRAINING TO BE PERFORMED AT CUSTOMER SITE OR IN RODOLFO COMERIO
- INCREASE THE AWARENESS OF CUSTOMER’S MAINTENANCE AND PRODUCTION DEPARTMENTS ABOUT PREDICTIVE ACTIONS AND LONG-TERM EFFICIENCY IMPROVING PROCEDURES OF THE INDUSTRIAL ASSET THROUGH PROCEDURES FOR OEE SCORE RAISING